Our Terms and Conditions of service

Products and Services

Billing and Charges

All of our shared hosting packages carry a 30-day money-back guarantee! If you are dissatisfied for any reason, just let us know why, and if we can’t resolve the issue, we will issue a full hosting refund. Please note that domain name and SSL costs are non-refundable.

Payments

Renewal invoices are generated 7-30 days in advance and sent to your registered email address. It is your responsibility to ensure this email address is kept up to date and capable of receiving emails from us.
Payments must be made on or before the due date shown on the invoice unless a written adjustment has been agreed. Failure to pay on time will result in a reminder, with late payment fees and account suspension then applied as set out under “Late Payments and Billing issues” below.
This applies to all hosting accounts and dedicated servers. Domain names expire the day after their renewal date, so we recommend renewing at least 48 hours before the expiration date.
For payments made by bank transfer, it is the user’s responsibility to ensure that payment clears before the due date. Any delays in processing may lead to suspension of service if the payment is not received in full by the due date.
If an invoice is unpaid, the related service will be suspended until payment is received, and we are informed by email. We will restore service within 24 hours after receiving confirmation of payment.
All payments must be made in UK Pounds sterling unless otherwise stated. For payments via foreign bank transfer, you must cover all related charges.
We reserve the right to alter our prices at any time. You will be notified of any changes via email to the address registered in your account. Price changes will only take effect after the current service term ends.
You warrant that you are legally authorized to use the payment card or method you provide. If you’re not the cardholder, both you and the cardholder accept these terms and are jointly liable for any payments. You indemnify us if any payment is declined or disputed.
If you initiate a chargeback or dispute a transaction, we reserve the right to immediately suspend all services. Services will remain suspended until the chargeback is fully reversed in our favor.

Late Payments and Billing issues

Late payment fees are applied automatically once an invoice remains unpaid more than 5 days beyond its due date. Accounts are “suspended” after 15 days of non-payment. TK WebHosts charges an unsuspension fee to reactivate suspended accounts.
A late payment fee may be waived at our discretion as a goodwill gesture. Where a fee is waived and the invoice subsequently remains unpaid, the fee will be reinstated.
The account can only be unsuspended after full payment of outstanding service costs, unsuspension fees, and any late payment fees incurred. The unsuspension fee may be waived depending on circumstances and payment history.
If no payment is received after suspension, the account will enter a “removal” or “termination” phase. Terminated accounts are permanently removed and cannot be recovered.
For suspended accounts, service can only be restored upon payment of the outstanding balance and unsuspension fee.

Recurring & Retainer Services

These terms apply to all of our recurring and retainer-based services, such as web hosting and management, domain and DNS management, managed email, email deliverability, SEO and content, and web maintenance, along with any other ongoing monthly engagement.
Such services are provided on a fixed monthly retainer, billed in advance. The retainer reserves the infrastructure, capacity, and ongoing management allocated to your account for each billing period.
The monthly retainer is payable in full regardless of the volume of work drawn down in any given month. It is not charged by the hour, and is not pro-rated, reduced, or refunded where the service is paused, partially used, or unused — including where a pause is requested by the client or results from non-payment.
Where a discounted rate has been agreed on the basis of a minimum term or committed engagement, that commitment remains payable for the agreed term.
A pause in delivery does not constitute cancellation and does not reduce or suspend the committed fee. Cancellation must be made in accordance with the “Cancellation, refunds, termination and disputes” section below.

Cancellation, refunds, termination and disputes

A 30-day cancellation notice is required before the next billing date. For shared hosting, account credit will be granted for each whole unused month. No cash refunds will be provided unless payment was taken in error.
For recurring and retainer services, the 30-day cancellation notice applies and the committed monthly retainer remains payable in full throughout the notice period. Retainer fees are not pro-rated or refunded for unused or paused periods.
Refunds for prepaid dedicated servers will only be granted at management’s discretion if there is a genuine, irreconcilable issue with the service.
A breach of any terms and conditions will result in immediate termination without a refund.
Setup fees are non-refundable. Any disputes must be made in writing through the valid contact methods listed on our contact page.

Affiliates Program.

Minimum Payout

The minimum earnings threshold is €60.00. Payments can be made via cheque or PayPal once this minimum payout balance is reached. If your balance has not reached the minimum payout, it will roll over to the next pay cycle.

Paypal Charges

A fixed PayPal charge of €4 is deducted from affiliate payouts. Therefore, referrers will receive €56.00 after meeting the minimum payout threshold.

Rights Reserved

TK WebHosts reserves the right to refuse payment or service for any violation of these terms and conditions.