Our Terms and Conditions of service
Products and Services
Billing and Charges
All of our Shared hosting packages carry a 30 day money-back guarantee! If you are dissatisfied for any reason at all then just let us know why and if we can’t help, we’ll issue a full hosting refund! Please be aware that domain name and SSL costs are not refundable.
Renewal invoices are generated 7-30 days in advance and sent to your registered e-mail address. It is your responsibility to ensure this e-mail address is kept up to date and can receive emails from us.
It is important that we receive payment on time. All services must be paid for by the due date shown on the invoice unless a written adjustment has been agreed. Failure to complete payment after this time will result in an automatic reminder when the invoice is overdue, and automatic account suspension should the invoice remain unpaid for more than 3 days. This applies to all hosting accounts and Dedicated servers. Domain names expire on the day immediately after their renewal date. As such we strongly recommend renewing a minimum of 48 hours before the expiration date.
If an invoice is unpaid, the related service will be suspended until such time that payment is received and you inform us by email that you have paid. At this point we will use all reasonable endeavors to restore service within 24 hours.
Unless otherwise stated, all payments must be received in UK Pounds sterling. If you pay by foreign bank transfer, then you must be responsible for all foreign currency charges.
We reserve the right to alter our prices at any time and will notify you of any alteration by providing you with a written notice. Notice of any price alteration will be sent via e mail to the e mail address that we hold for you in our account. If you have already purchased a particular service then the price alteration will only become effective when the service reaches the end of its current term.
You warrant that you are lawfully authorised to make payment using the payment card or facility you disclose to us. In the event where you are not the named cardholder, you acknowledge that you and the named cardholder both accept these terms and conditions and are jointly and severally liable for any payment(s) due. You hereby indemnify us in the event that the cardholder or issuer declines any transaction for payment, including our costs in recovering the outstanding amount due.
If you attempt a chargeback or dispute a transaction with your bank, we reserve the right to suspend all services provided to you with immediate effect. Services will remain suspended and until such time as the chargeback has been fully reversed in our favour.
Late Payments and Billing issues
Late payment fee is applied after 5 days of non-payment. Unpaid accounts are “suspended” after 15 days of non-payment. TK Webhosts charges a re-connection fee to reactivate suspended accounts. The said account can only be unsuspended after a payment for the services costs, re-connection fee & late payment fee incured. The re-connection fee however can be waived depending on your circumstance and payment history.
“Suspended” accounts are then removed if no payment activities are observed on the account. The account is question then goes through a “removal” or “termination” period.
The recovery fee is applicable on terminated accounts. If appropriate, charge you a daily rate for storage of any of your equipment. Where any charges or payments are still outstanding from you, you must pay us in full (including any outstanding interest) before we release your equipment to you.
We can reverse the process for you to ensure that the account goes live again. If you do not have a back up we will be able to restore the account for a fee which relates to the recovery of the files. If you have a back up for the files associated with the account we will use this to restore the account free of charge.
Cancellation, refunds, termination and disputes
We require a cancellation notice a minimum 30 days before the next billing date. For shared hosting, an account credit will be granted for each whole unused month. No cash refunds will be granted unless a payment has been taken in error. Refunds for prepaid dedicated servers will only be granted where there is a genuine irreconcilable problem with the service and at management’s discretion.
A breach of any of our terms and conditions will result in immediate termination with no refund.
Setup fees are non-refundable. Any disputes should be expressed in writing via a valid written contact method as listed on our contact page.
The minimum earnings to be processed is £55.00 and can be paid via Cheque or Paypal upon reaching minimum payment threshold. If your account balance has not reached the minimum payout balance, your balance will carry forward until the next pay cycle when the minimum payout balance is reached.
A little amount of £2.07 is charged on Affiliate payout which is the fixed PayPal charge. Hence a total of £52.93 will be payable to referrers who meet the thresholds for Minimum payout.
TKWebHosts reserves the right to refuse payment for any violation of our terms of condition.